Frequently Asked Questions
1. How do I place an order?
Placing an order is easy! Just browse our collection, choose the items you like, and click "Add to Cart." When you're ready to buy, go to the checkout page, fill in your shipping and payment details, and confirm your order.
2. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
3. Can I modify or cancel my order after it's been placed?
We work quickly to process orders. If you need to change or cancel your order, please reach out to our customer support team right away with your order details. Changes may still be possible if your order hasn't been shipped yet.
4. How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package either on our website or on the shipping carrier's site.
5. What is your return policy?
We have a 30-day return policy. If you're not happy with your purchase, you can return it within 30 days of receiving it for a full refund. Please make sure the item is in its original condition with all tags and packaging. Note that return shipping is the customer’s responsibility.
6. How do I contact customer support?
We’re here to help! You can contact our dedicated customer support team via email at info@vervemelbourne.com.
7. Can I change my shipping address after placing an order?
Please double-check your shipping address before confirming your order to avoid any delays. If you need to update it, contact our support team as soon as possible. Changes may still be made if the order hasn’t been shipped yet.
8. How secure is my personal information on your website?
We take your privacy and security very seriously. Our website uses industry-standard encryption and security measures to protect your personal information. Your data is kept confidential and is only used for processing orders and communication with you.
Placing an order is easy! Just browse our collection, choose the items you like, and click "Add to Cart." When you're ready to buy, go to the checkout page, fill in your shipping and payment details, and confirm your order.
2. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
3. Can I modify or cancel my order after it's been placed?
We work quickly to process orders. If you need to change or cancel your order, please reach out to our customer support team right away with your order details. Changes may still be possible if your order hasn't been shipped yet.
4. How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package either on our website or on the shipping carrier's site.
5. What is your return policy?
We have a 30-day return policy. If you're not happy with your purchase, you can return it within 30 days of receiving it for a full refund. Please make sure the item is in its original condition with all tags and packaging. Note that return shipping is the customer’s responsibility.
6. How do I contact customer support?
We’re here to help! You can contact our dedicated customer support team via email at info@vervemelbourne.com.
7. Can I change my shipping address after placing an order?
Please double-check your shipping address before confirming your order to avoid any delays. If you need to update it, contact our support team as soon as possible. Changes may still be made if the order hasn’t been shipped yet.
8. How secure is my personal information on your website?
We take your privacy and security very seriously. Our website uses industry-standard encryption and security measures to protect your personal information. Your data is kept confidential and is only used for processing orders and communication with you.